Refunds & Returns Policy

At True Vitality Essentials, we aim to ensure your satisfaction. Please review the details of our refund and return policy below:

Return Conditions
Our return policy allows returns within 30 days of receiving your item. To qualify for a return, your item must be in its original condition—unused, with tags, and in its original packaging. You’ll also need to provide proof of purchase or a receipt.

Returns Process
To initiate a return, contact us at support@truevitalityessentials.com. Once your return is approved, we will send you detailed instructions on how and where to ship your item. Items sent back to us without prior authorization will not be accepted.

• For returns due to a change of mind, you are responsible for covering the shipping costs.
• For returns of incorrect or damaged items, we will cover the shipping costs.

Restocking Fee
Yes, a restocking fee of 25% applies to returns.

Return Shipping Costs

• We cover shipping costs for defective or damaged products.
• If you’re returning an item for other reasons (e.g., customer remorse), you will need to cover the actual cost of return shipping.

Return Methods
All returns must be sent via mail.

How to Receive a Return Label
For defective or damaged products, contact us at support@truevitalityessentials.com, and we will email you a return label to download and print.

Refunds
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited to your original payment method within 3–5 business days.

Late or Missing Refunds
If you haven’t received your refund after the stated processing time:

1. Check your bank account again.
2. Contact your credit card company; processing delays may occur.
3. Contact your bank for additional details on refund posting times.
   If you’ve done all of the above and still haven’t received your refund, reach out to us at support@truevitalityessentials.com.

Damages and Issues
Inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect. We’ll evaluate the issue and resolve it promptly.

Exchanges
Exchanges are only available for defective or damaged items. To request an exchange for the same item, email us at support@truevitalityessentials.com.

Changing Your Shipping Address
If you need to update your shipping address, please contact us within 24 hours of placing your order.

For further assistance or questions, please contact us at support@truevitalityessentials.com.